I cannot reset my unique code using my mobile phone. How can I recover it?
If you cannot remember your unique access code, you can use the online application system to recover it using a process that works via the mobile phone number you registered with.
If you haven’t submitted your application yet and are unable to log in, we recommend starting a new application. As we’re a small team, this is the quickest and most efficient option, faster than requesting a manual account reset.
If you have followed our recommendation to prepare your essay answers outside of the system and then paste them into the application form, completing a new application from the beginning should be a straight-forward process.
If you have been invited to interview and can’t login, please email us by replying directly to your interview invitation. It may take a number of working days to complete your manual reset request.
Please note that applicants can only access their application by logging into the online application system during the open application window. Once the application window is closed, it is not possible to access the online application system unless you are invited to interview.